TERMS, PRIVACY POLICY & FAQ
Your Trust Matters
At Sir Face Cleaners, we believe in transparency, honesty, and putting our customers first. Below you'll find our terms of service, privacy policy, and answers to the most common questions we receive.
Terms of Service
Customer Satisfaction Guarantee:
We strive for 100% customer satisfaction on every job. If you're not completely happy with our work, let us know immediately and we'll make it right.
Weather Policy:
Service schedules may adjust due to weather conditions. Safety comes first — we'll reschedule if rain, high winds, or extreme temperatures could compromise quality or safety.
Payment Terms:
Payment is due upon job completion unless otherwise arranged. We accept cash, check, and all major credit cards for your convenience.
Cancellation Policy:
We understand plans change. Please provide 24-hour notice for cancellations or rescheduling to avoid a service fee.
Property Access:
We ask that you ensure clear access to all work areas, exterior water sources, and electrical outlets (if needed). Gate codes or special access instructions should be provided in advance.
Liability:
While we take every precaution to protect your property, please secure or remove fragile items, outdoor decorations, and pet toys from work areas before service.
Privacy Policy
Your Information is Safe:
Your personal information (name, address, phone, email) is secure and never shared with third parties. We use your information solely to provide services, send appointment reminders, and occasional service updates.
No Spam:
We respect your inbox. You'll only receive communications related to your service or occasional promotions. You can opt out anytime.
Data Security:
We use industry-standard security measures to protect your information from unauthorized access or disclosure.
Frequently Asked Questions
General Questions
Q: Are you insured?
A: Yes, we carry full liability insurance for your protection and peace of mind.
Q: Do I need to be home during service?
A: Not required — just ensure access to water and exterior areas. Many customers leave for work while we handle everything.
Q: How do I schedule recurring service?
A: Request a maintenance plan quote through our contact form or call 704-799-5353. We offer discounted rates for scheduled maintenance contracts.
Q: What forms of payment do you accept?
A: We accept cash, check, Visa, Mastercard, Discover, and American Express.
Q: Do you offer senior or military discounts?
A: Yes! We're proud to offer special pricing for seniors and active/retired military. Ask when requesting your quote.
Q: How far in advance should I book?
A: We recommend booking 1-2 weeks ahead during peak season (spring/fall), but we often accommodate last-minute requests.
Service-Specific Questions
Q: Will pressure washing damage my home?
A: Not when done correctly. We use appropriate pressure levels and soft washing techniques for each surface type to prevent damage.
Q: How long does a typical house wash take?
A: Most homes take 2-4 hours depending on size and condition. We'll give you an estimated timeframe when we schedule.
Q: Can you clean in cold weather?
A: Yes, we can work in temperatures above 40°F. Some services (like concrete sealing) require warmer weather for proper curing.
Q: What if it rains after you clean my roof?
A: Rain actually helps! Our roof cleaning solution continues working after application, and rain rinses away dead algae naturally.
Q: Do you guarantee your work?
A: Absolutely. If you're not satisfied, we'll return to address any concerns at no additional charge.
Q: Will you damage my plants or landscaping?
A: We pre-wet all plants and landscaping before applying any cleaning solutions and use plant-safe products. Your greenery is protected.
Booking & Scheduling
Q: How do I get a quote?
A: Fill out our online quote form, call 704-799-5353, or text us with your address and services needed.
Q: How quickly can you come out?
A: We typically schedule within 3-7 days, but emergency services may be available for urgent situations.
Q: Do you work weekends?
A: Yes! We offer flexible scheduling including evenings and weekends to accommodate your schedule.
Q: What happens if I need to reschedule?
A: No problem — just give us 24-hour notice and we'll find a new date that works for you.
Q: Can I get multiple services done in one visit?
A: Absolutely! Bundling services saves time and money. Check out our package deals on the pricing page.
Safety & Quality
Q: Are your technicians trained?
A: Yes. All Sir Face technicians are professionally trained in proper cleaning techniques, safety protocols, and customer service.
Q: What if something goes wrong?
A: We're fully insured and stand behind our work. In the rare event of damage, we'll make it right immediately.
Q: Do you perform safety inspections?
A: Yes. We inspect all work areas before starting and alert you to any pre-existing damage or safety concerns.
Q: Are your chemicals safe around kids and pets?
A: Yes. Our biodegradable cleaners are safe once dry. We recommend keeping pets inside during service and for 30 minutes after completion.
Maintenance & Follow-Up
Q: How often should I have my house washed?
A: Most homes benefit from annual or bi-annual cleaning, depending on sun exposure, trees, and local conditions.
Q: Do you offer maintenance plans?
A: Yes! Regular maintenance customers receive priority scheduling and discounted rates. Ask about our annual plans.
Q: What if I have a problem after service?
A: Call us immediately at 704-799-5353. We stand behind our work and will address any concerns promptly.
Q: Can you remind me when service is due?
A: Yes. Maintenance plan customers receive automatic reminders when it's time for their next cleaning.
Still Have Questions?
We're here to help! Contact Sir Face Cleaners anytime:
📞 Phone: 704-799-5353
📍 Service Area: 45-mile radius of Mooresville, NC
🕐 Hours: Monday-Saturday, 7am-6pm